Cancellations
Questions about canceling or changing tickets
In case of regret, we inform you that it is not possible to request cancellation or exchange. TICKETS WILL NOT BE RETURNED OR REFUNDED!Each ticket is a "single product", which means that, once purchased, it will be unavailable to anyone else. For this reason, the return or exchange of tickets by Tickets4way is not possible.It is not possible to cancel tickets.The refund of the ticket value will be made, excluding service (convenience) and delivery (if any) charges.For purchases made at ticket offices or points of sale, the request must be made in person at the same place of purchase.The exchange or cancellation can only be made after the return of the tickets by the customer.The return or exchange at the box office of the venues will be subject to the rules of the box office itself.
What is the deadline for canceling a purchase?
The reversal of purchases made with credit cards is done on the card itself, being credited in the next or subsequent invoice, according to the closing date of your invoice. If the tickets are in the possession of the customer, this period is counted from the receipt of the tickets at Tickets4way. Debit purchases can vary from 30 days to 20 working days after returning tickets to Tickets4way.
In case of cancellation or change of the event, will I be notified?
In the event of cancellations or changes to events, Tickets4way notifies all customers via email or telephone contact registered at the time of purchasing tickets, so it is very important to keep your registration always up to date and with the correct information.In addition to the contact made by Tickets4way, the official cancellation announcement generally occurs on the venue's website and/or on the website of the producer responsible for the show. For postponed events, the reversal process will follow the duly communicated production procedure.
What happens if the show is canceled (definitely cancelled)?
In case of cancellation of the event by the production, Tickets4way contacts all registered customers and communicates what happened.For this, it is essential that your registration data (phone and e-mail) are updated in our database.Tickets are canceled in our system and ticket-related amounts are fully refunded to the same payment method used for purchase.For tickets purchased at ticket offices or points of sale, requests follow the same policy as above and must be made in person at the same place of purchase.Tickets4way is not responsible for tickets purchased outside our official sales channels.
In case of cancellation of the event, will I get my money back?
Yes! Don't worry, we'll take care of your refund in those cases. All those who purchased tickets will be refunded. The official announcement of cancellation normally takes place on the website of the event and/or the venue responsible for the show and Tickets4way contacts all registered customers informing them of the cancellation.Reimbursement of amounts will occur in the sales channel where the ticket was purchased, when the ticket is returned, in case of purchase at the physical point of sale.Purchases via the Internet will be automatically canceled and requested to reverse the value of the ticket and convenience fee. Reimbursement on the card invoice will follow the rules of each operator / issuing bank and may be credited on the next or subsequent invoice, according to the closing date of the invoice.In the case of purchases made with a debit card or cash, the reversal will be made as a deposit in the current account informed by the customer.