Common questions
You can purchase your ticket through our website or at the sales outlets available for certain events.
Yes. To do this, click on "My Account" in the upper bar of the site and enter your email and password to access your account. Then click on "my orders". The ticket will be available in "my orders".
The convenience fee refers to the service provided by Tickets4Way providing customers with tickets in different sales channels, such as e-commerce, partner sales points and strategically located at alternative times. By law (only in Brazil), the event organizer should always provide 1 point of sale without a convenience fee, this point is the responsibility of the production and organization of the event.
The purchase of up to 4 tickets will be allowed according to the ID registered in the site register.
O pagamento pode ser feito com cartão de crédito ou débito: Visa, Master, PayPal.
Os descontos são oferecidos de acordo com as seguintes categorias e documentos que devem ser apresentados no ingresso:
Alunos: Assinatura da Instituição de Ensino.
Professores e Apoiadores do Quadro de Ensino da Rede Pública: Holerite que comprova a inscrição.
Idosos (60 anos ou +) e Aposentados: Documento Pessoal e/ou Cartão de Aposentado.
Crianças de 2 a 12 anos: Documento Pessoal e/ou Certidão de Nascimento.
Deficientes Físicos e Acompanhantes: Não será necessária apresentação de documentos comprobatórios.
TICKETS WILL NOT BE RETURNED OR REFUNDED!
In case of postponed events the fees will not be refunded.
IMPORTANT
Informations or doubts, plese send message by e-mail contact@tickets4way.com
Make sure you are entering the correct keywords in the search fields on our site. A hint! Find the event you're interested in by filters by cities, categories, locations, or even dates.
* Events that have not been made available on the site may not have been up to date, received by the Tickets4way team to register or are in the process of being approved to start sales.
When the purchase is made through the credit card of another person, and the holder of this card is not present on the day of the event, it will be necessary to present the declaration of third parties. The declaration of third parties is an authorization term, to which the cardholder is responsible for the purchase of the ticket through his credit card.
To request a third party statement, please send your request to contact@tickets4way.com
* If the cardholder is present on the day of the event, it is not necessary to present the document.
No. In this case you will be asked to cancel your current purchase, and then make a new purchase by setting the new seat or session you want.
* Cancellation for change the chair can be requested within a maximum of 72 hours before the event.
A equipe da Tickets4way providenciará a devolução do seu dinheiro da seguinte forma. Formas de reembolso: Cartão de crédito ou débito: A devolução é feita em 15 dias junto à operadora de crédito, e o valor será registrado como crédito na próxima fatura do cliente em até 30 dias. (Este prazo é estipulado em acordo com a operadora de crédito e não há como intervir neste procedimento).
The credit operators have the maximum term of up to two invoices to register this credit. Probably your invoice was already closed when the chargeback was registered by the operator, so it will be credited the next.
The cancellation of the purchase entails the total repayment of the parcels, so you can identify that in the next invoices the amount will not be debited. If you have already paid a portion to the operator you will have to record as credit the amount of that installment already paid and exclude the collection in the coming months.